Job Description

Key Responsibilities:

• Serve as the primary point of contact by promptly answering the help desk phone and responding to support tickets.
• Communicate effectively and professionally with users at all technical levels.
• Utilize help desk ticketing systems to document and track issues.
• Provide in-person support to end users at our facility.
• Troubleshoot and resolve issues as a Windows power user.
• Run Windows updates and execute PowerShell scripts as needed.
• Troubleshoot and resolve printer problems.
• (Preferred) Assist with Azure-related help desk tasks as needed.

Qualifications:

• Strong proficiency with Windows operating systems.
• Excellent communication and interpersonal skills.
• Experience running Windows updates and PowerShell scripts.
• Demonstrated expertise in printer troubleshooting.
• Previous help desk or technical support experience a plus.
• This position is onsite only; no remote work available.

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