Job Description

Bella Cosa Jewelers is growing our Willowbrook team of luxury jewelry professionals and seek an experienced and detail-oriented Watchmaker to join the team!

The Watchmaker will offer an unparalleled level of after sales care and services, dedicated to our clients. In addition, must be able to service a wide range of timepieces, including mechanical and quartz watches, with particular focus on ETA-based movements and complex modular chronograph mechanisms. Will adhere to the highest standards of quality control while working on all luxury brands, such as Rolex.

Key Responsibilities:

• Perform quality repairs on all customer owned merchandise orders for complex quartz and mechanical watch servicing.
• Service and repair multiple luxury watch brands according to guidelines established by the brand, including Rolex.
• Perform comprehensive services on all timepieces, including movement overhauls, refinishing, dial replacement, case repair, and quality control checks.
• Identify and requisition parts for repair.
• Provide concise repair estimates, clearly indicating required and recommended services.
• Ensure timely completion of work and resolution of any issues, ensuring the highest standards of customer service are met.
• Meet deadlines and prioritize tasks to effectively handle a high volume of watch repairs.
• Periodically interact with clients, jewelry sales consultants, and repairs team.
• Ensure accurate record keeping and daily maintenance of the watchmaker’s work area.

Pay Range: $80,000 - $115,000 / year

Requirements:

• 3-5 years professional experience.
• WOSTEP, SAWTA, CW21 or similar certification.
• Successful completion of a watchmaking program/school.
• Rolex watchmaking experience preferred.
• Detail oriented, meticulous and precise.
• Able to handle delicate watch parts with great care and precision.
• Flexible and team oriented.
• Good verbal and written communication skills.
• Able to work in a team environment and possess a positive attitude.
• Available to work an occasional Saturday as needed.

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