Technical Support Specialist Job at Russell Tobin, Memphis, TN

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  • Russell Tobin
  • Memphis, TN

Job Description

Title: Technical Support Specialist I

Location: Memphis TN 38103

Duration: 12+ Months

Shift: 7–4, 8–5, or 9–6 CST

Description:

  • The main function of a Help Desk Specialist is to provide technical assistance to computer system users.
  • A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

Job Responsibilities:

  • Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
  • May install software or perform hardware testing remotely
  • Enter commands and observe system functioning to verify correct operations and detect errors
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Qualifications:

  • Associate's degree in computer related field or equivalent training required
  • 0-2 years experience required
  • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
  • Basic ability to work independently and manage one’s time
  • Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software

Training:

  • 8–5 CST for approximately a month. After training, the schedule can be 7–4, 8–5, or 9–6 CST, depending.

Job Tags

Remote work, Shift work,

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