Service Writer Job at IN DEMAND Recruitment & Consulting Inc., Elmhurst, IL

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  • IN DEMAND Recruitment & Consulting Inc.
  • Elmhurst, IL

Job Description

🚛 Service Advisor / Writer – Heavy Equipment

📍 Location: Elmhurst, IL | Full-Time

IN DEMAND Recruitment & Consulting Inc. is currently hiring a Service Advisor / Writer on behalf of a well-established and reputable client in Elmhurst, IL .

Since 1969, our client has been a trusted provider of environmental equipment solutions for municipalities and private industry—offering top-tier new and rebuilt trucks, parts, accessories, and service with a customer-first approach.

As a Service Advisor / Writer , you’ll be a key front-line representative of the service department, building strong relationships with customers and ensuring service operations run smoothly. You’ll play a critical role in the customer experience, from intake and inspections to updates and service closure.

What You’ll Be Doing:

  • Serve as the main point of contact for service customers—documenting equipment issues and verifying information
  • Open and manage repair orders in the system; obtain proper authorizations and signatures
  • Coordinate with the Shop Foreman to manage workflow and status updates
  • Perform daily walkarounds of the equipment yard to visually confirm asset status
  • Keep customers informed on service progress and any changes to estimates or repair needs
  • Accurately explain cost and timing of work being performed
  • Answer inbound calls and provide updates on work in progress
  • Ensure timely work order closure and maintain organized documentation
  • Collaborate with internal teams to deliver seamless service

What You Bring:

  • 3+ years of experience in equipment or automotive service
  • Strong customer service and communication skills
  • Detail-oriented with excellent time management and organizational abilities
  • Proficient in Microsoft Office and other digital tools (CDK or similar systems is an asset)
  • Ability to adapt in a fast-paced, service-driven environment
  • High School Diploma required; College education preferred
  • Valid driver’s license with a clean driving record
  • Able to pass a pre-employment background check

Perks & Benefits:

  • Competitive annual salary: $48,500 – $70,000 (And open to hearing from optimally qualified candidates outside this range)
  • Paid Time Off + Holiday Pay
  • Health & Life Insurance
  • 401(k) plan with company match
  • Employee referral program
  • Paid professional development
  • Company events & team-building activities
  • Safety-focused workplace culture

💼 Be part of a growing organization that’s been putting customers first for over 50 years!

📩 Interested candidates are encouraged to apply by sending their resume.

🔒 Only qualified candidates will be contacted. Thank you for your interest.

Job Tags

Full time, Work at office, Currently hiring,

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