Job Description

WHAT YOU'LL DO:

We are looking for hardworking individuals with a positive attitude for the Retail Store Keyholder position at the new GOAT USA store in the Annapolis Mall in Annapolis, Maryland. 

Job Purpose

The GOAT USA Retail Store Keyholder's primary responsibility is to deliver excellent customer service by assisting shoppers with their needs, maintaining product knowledge, and ensuring the store is organized and well-stocked. They play a key role in driving sales, handling transactions, and providing a positive shopping experience that encourages customer loyalty. As two steps above GOAT USA’s retail entry-level “Associate,” the Keyholder is familiar with GOAT USA store procedures and carries out responsibilities to the GOAT USA standard of excellence, providing a positive energy towards fellow staff members and customers. The Keyholder is also responsible for holding the keys to the store, opening and closing the store when necessary.

Job Duties and Responsibilities

• Provide an outstanding customer experience.
• Assist customers in locating merchandise when needed.
• POS and payment handling.
• Work in collaboration with other sales associates and managerial staff for a cohesive execution of the job.
• Maintain brand and inventory knowledge.
• Greet customers.
• Maintain a clean and presentable store appearance.
• Follow and uphold store policies.
• Assist in maintaining the back stock room and setting up merchandise displays on the sales floor.
• Collaborate with team members to ensure the sales floor is clean, organized, and well-maintained at all times.
• Maintain store keys and take responsibility for opening and closing the store, including locking and unlocking.

Requirements

• Excellent verbal and written communication skills.
• Strong communication, leadership and team management skills.
• Excellent organizational and time management skills.
• Exceptional interpersonal and conflict-resolution skills.
• Ability to communicate effectively in English.
• Capable of lifting or moving heavy products up to 50 pounds.
• Able to stand and walk throughout the scheduled work shift.
• Basic math skills for handling transactions.

Flexible schedule, all hours available.

Equal Employment Opportunity Statement:

GOAT USA is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, sex, religion, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other basis protected by law. GOAT USA considers all qualified applicants regardless of criminal histories, consistent with legal requirements.

ABOUT US:

GOAT USA, founded on Long Island in 2016, is a dynamic athleisure fashion brand known for delivering high-quality products and a customer-first experience. Our brand embodies the aspirational motto, “Ordinary People Do Extraordinary Things,” represented by our iconic logo, Chuck the GOAT. We inspire everyone do be the GOAT!

Our growth is fueled by strong connections, whether through live event pop-ups across the country, our e-commerce website, brick-and-mortar stores, or partnerships with leading retailers in the industry. With a team of approximately 150 members, GOAT USA fosters a culture of innovation, collaboration, and camaraderie, making it an exciting place to work and grow.

Please visit our Instagram at @goatusa and our website, goatusa.com for a better understanding of the brand, product line, and founder’s story.

Compensation details: 20 Hourly Wage

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