Phone Representative 2 (FEMA Project) job at Hiregy Clearwater, FL, US

Job Description

Phone Representatives 2 (FEMA)

Location: Must live within a 30 mile radius to Clearwater, Florida - Fully onsite

Pay: $20.00/hr

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

Start date: ASAP

Type: Contract until March 2026
Hiregy benefits available during the contract period:
Hiregy associate perks:

Job duties:

Answer incoming calls to facilitate information and referral services to clients. Actively listen, build rapport, and understand the presenting needs of the client
Provide advocacy for clients throughout the interaction and communication with other agencies on behalf of the client. Appropriately refer callers needing services to local community partners including childcare, financial, healthcare resources, mental health counseling agencies, legal aid, housing, homeless shelters, disability-related needs, veteran needs, etc.
Access, retrieve, and input information into the database platform
Participate in ongoing quality reviews, coaching, feedback sessions, and training to improve skills
Participate in monthly team meetings and proactive efforts to achieve departmental and company goals
Complete all assigned professional development training annually
Participate in quality improvement strategies to uplift Call Center Operations
Serve and participate in meetings, committees, community activities, and outreach events as required
Follow all organization’s workflow, policies, practices, and procedures.
Must be flexible for other duties as assigned: As an associate you may be required to cross-train across roles/departments with similar job duties, or assist with other business needs as required

Nice to have:

AIRS I & R, CIRCS-A on Aging Certification preferred.
Information and referral or Health and human services background preferred
Bachelor's Degree preferred

Required:

Six months to one year of related experience is required
Customer Service / Call Center experience
High School Diploma
Level II Background Screen
Drug screening required
References required
Valid State of Florida Driver’s License

Job Tags

Contract work, Local area, Immediate start, Monday to Friday, Flexible hours,

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