Job Description

Patient Access Coordinator (Specialty Clinic Operations)

This dynamic and highly collaborative role is ideal for a quick-thinking professional seeking to transition their exceptional customer service skills into a fast-paced, complex healthcare environment. You will be instrumental in ensuring seamless patient flow and maximizing provider utilization across multiple busy clinical sites.

Position Overview:

Location

100% Onsite at our Copley Drive facility in San Diego, CA 92111

Schedule

Full-Time: Monday – Friday, 8:00 AM – 5:00 PM PST

Compensation

Competitive, commensurate with experience

Key Responsibilities

As a Patient Access Coordinator, you will manage the scheduling and communication logistics for providers serving two major hospitals and one external facility . Your primary goal is to maintain full provider schedules while delivering exceptional patient service.

• Provider Schedule Management: Proactively manage complex provider calendars, ensuring schedules are full at all times to maximize patient access and clinic efficiency.
• High-Volume Communication: Handle a continuous flow of incoming and outbound patient calls , demonstrating impeccable phone etiquette and professional customer service.
• Simultaneous Tasking: Efficiently perform multiple tasks, such as sending confirmation letters or updating patient records while simultaneously speaking with patients on the phone.
• Administrative Preparation: Prepare necessary documentation, including patient confirmation emails and pre-appointment letters.
• Clinical Liaison: Serve as the crucial link to the nursing team by accurately receiving patient messages and ensuring timely delivery to the appropriate nurse.

Required Qualifications & Experience

We are seeking a reliable team player with a customer-first mentality who thrives in a demanding environment.

• Experience: 1–2 years of prior work experience in an office setting or fast-paced customer service role (e.g., retail, hospitality, or corporate environment).
• Communication: Excellent telephone etiquette and strong verbal communication skills. We are looking for individuals who are comfortable and experienced in managing calls.
• Adaptability: Proven ability to work in a fast-paced environment and manage competing priorities efficiently.
• Education: Open to candidates from various industries, including recent college graduates with relevant professional work experience.
• Team Mindset: Must align with our highly helpful and supportive team culture , willing to assist colleagues when needed.

The ideal candidate is highly organized, possesses excellent multitasking abilities, and treats every interaction with professionalism and care. You must be comfortable with constant activity, ensuring that providers are operating at maximum capacity while maintaining strict communication standards with both patients and the nursing team.

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