Key Responsibilities:
• Serve as the primary technical lead for O365 Office applications (Word, Excel, PowerPoint, Outlook) and integrated services.
• Manage monthly patching cadence cycle for 110,000 devices, from patch deployment Alpha/Beta testing and remediation of unpatched devices across the UPS network desktops, citrix workstations and servers.
• Analyze business requirements and design solutions leveraging O365 capabilities.
Manage configurations, updates, and integrations for O365 Office applications.
• Provide Tier 3 support for complex O365 Office-related issues and escalations.
Collaborate with IT teams and business units to optimize workflows and enhance productivity.
• Develop and maintain documentation for O365 Office configurations, policies, and best practices.
• Monitor system performance and ensure compliance with security and governance standards.
• Stay current with Microsoft updates and recommend enhancements to improve user experience.
Qualifications
• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).
• 5+ years of experience in systems analysis or administration, with at least 3 years focused on O365 Office applications.
• 3 years of knowledge of O365 architecture, Office application deployment, and integration with enterprise systems.
• 3 years of Experience with PowerShell scripting, Azure AD, and security compliance.
• Excellent analytical, problem-solving, and communication skills.
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