Job Description

About Us:

For over 110 years, FTD has helped people give with meaning for life's most important occasions through fresh florals, plants, and gifts. With cutting-edge software, our mission is to deliver the best gifting experience online by processing millions of orders a year. We focus on solving tomorrow's challenges in partnership with our nationwide network of trusted, expert florists. We're made up of a diverse group of big thinkers and decision-makers who influence how we operate and the results we deliver. By consistently testing, implementing, and celebrating new ideas, we're committed to growing your career from within. Together, we can continue to provide a meaningful experience for our customers, partners, and our most important asset: our employees.

OVERVIEW

The retention specialist will be responsible for retaining florist partners, and related products, as well as a key partner florist escalation. The retention specialist will serve as internal contact for retention related activities and provide regular updates on progress of retention.

KEY RESPONSIBILITIES

• Work closely with florist partners to improve overall retention
• Serve as internal point of contact for retention related escalations
• Document all activity related to retention within Salesforce
• Leverage data to assist and coach florist partners to provide an improved florist experience
• Maintain thorough understanding of products and services offered to improve florist profitability
• Perform other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

• 3+ years of experience with customer support.
• Strong problem solving, analytical and reasoning skills.
• Excellent verbal and written communication skills.
• Capable in MS Office Suite (Including MS Teams).
• Capable in Salesforce.
• Ability to work in a dynamic, virtual environment requiring self-motivation and adaptability.

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