Job Description

Job Title: Director of Retail Stores Assistant

Location: Scottsdale, AZ (HQ) – Some Travel Required

Reports To: Director of Retail Stores, CEO, COO, and DOO

Company Overview:

At Rancher Hat Bar, we’re passionate about delivering an exceptional retail experience rooted in quality craftsmanship, western style, and personalized service. As our brand continues to grow nationwide, we’re looking for a detail-oriented, organized, and proactive individual to support our Director of Retail Stores and help ensure smooth operations across all locations.

Position Overview:

The Retail Operations Coordinator plays a key supporting role in helping our retail division operate efficiently and effectively. This position will work closely with the Director of Retail Stores to coordinate communications, assist with data tracking and reporting, organize travel and store visits, and help ensure our stores are aligned with company goals and brand standards.

This role requires strong organizational skills, a proactive mindset, and the ability to manage multiple priorities in a fast-paced environment. Occasional travel to retail locations may be required to assist with store visits and events.

Key Responsibilities:

• Provide direct administrative and operational support to the Director of Retail Stores, helping manage daily priorities, schedules, and communications.
• Assist in tracking and compiling sales data, KPIs, and performance reports for all store locations.
• Help coordinate travel logistics, store visit itineraries, and follow-up action items.
• Maintain organized documentation and files for store operations, audits, and performance metrics.
• Support the rollout and communication of company initiatives, promotions, and merchandising updates to store teams.
• Assist with scheduling and preparing materials for leadership and store manager meetings.
• Follow up with store managers on assigned tasks, ensuring timelines and expectations are met.
• Help identify opportunities for process improvement and provide recommendations to enhance store efficiency.
• Serve as a communication bridge between the Director and store teams to ensure clarity, consistency, and alignment.
• Occasionally travel to store locations to assist with audits, openings, or special projects as needed.

Qualifications:

• 2+ years of experience in retail operations, coordination, or executive/administrative support (multi-store experience a plus).
• Excellent organizational and time management skills with strong attention to detail.
• Proficiency in Microsoft Office and/or Google Workspace (Excel/Sheets experience required).
• Strong written and verbal communication skills.
• Ability to handle confidential information with discretion.
• A proactive, solutions-driven mindset and ability to adapt to changing priorities.
• Willingness to travel occasionally.

Qualifications:

• Minimum 2 years of experience in multi-unit retail management or similar leadership roles.
• Proven success in driving sales performance and operational excellence across multiple retail locations.
• Strong leadership and communication skills with the ability to coach and inspire diverse teams.
• Excellent problem-solving skills and a proactive approach to overcoming challenges.
• Ability and willingness to travel extensively, including frequent air travel and overnight stays.
• Strong organizational skills and keen attention to detail.
• Proficiency in analyzing sales reports and KPIs to inform strategic decisions.
• Comfortable working in a fast-paced, dynamic retail environment.
• Passion for western style and the Rancher Hat Bar brand is a plus!

What We Offer:

• Competitive salary and bonus potential
• Travel expenses covered by the company
• Opportunities for growth and advancement within Rancher Hat Bar
• Dynamic, supportive work environment
• Sick pay, PTO and milestone bonuses 

Rancher Hat Bar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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