Desktop Support Specialist Job at Talent Groups, Logan, UT

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  • Talent Groups
  • Logan, UT

Job Description

Duration: 12 months to start

Fully Onsite

Pay: $25- $30/hr W2

Job Description:

The Desktop Support role is responsible for providing courteous technical support to employees.

Key responsibilities include, but not limited to:

  • Follow established procedures to independently manage tickets providing desktop support for internal staff working locally and remotely in home offices.
  • Provide quality customer service for employees including occasional help for leadership team.
  • On-site support at Logan office.
  • Build, configure, and maintain laptop and desktop PCs as well as support printers, desk/soft phones, and mobile devices.
  • Setup company new hires including equipment, accounts, and provide IT orientation.
  • Refresh employee PCs when they reach end of lifecycle.
  • Microsoft Win11 OS support including BitLocker drive encryption.
  • Support for MS Apps: Word, Excel, PowerPoint, Outlook, Teams, SharePoint, OneDrive.
  • Access Management using Active Directory and other account administration tools.
  • Audio/Video support for video conferencing, TVs and projectors.
  • Participate in IT projects.
  • Additional IT-related work as required.

  • Education and/or Work Experience Requirements: Minimum 1 year supporting Microsoft environment: Active Directory, Win11, MS Apps inc. Outlook, etc.
  • Customer service orientation with good communication skills. Windows 11 knowledge.
  • Installing, configuring, and troubleshooting MS Apps (including Outlook).

  • Preferred Experience: Active Directory object management including domain joined PCs and Shared Folder permissions. Preferred Certifications: MS 365 Certified: Modern Desktop Administrator Associate; Dell.

  • Additional Requirements: Standing or sitting for long periods of time may be necessary.
  • IT employees occasionally must lift up to 50 pounds.

#LI-Onsite

Job Tags

Work experience placement, Work at office, Remote work, Home office,

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