Desktop Specialist Job at Sharp Brains, Mountain Home, AR

UE4vV3hadUFjQ1hDQUtCaHhGN2VYMHRTU1E9PQ==
  • Sharp Brains
  • Mountain Home, AR

Job Description

BACKFILL || FREELANCE || DISPATCH SUPPORT

Key Responsibilities:

  • Respond to and resolve Tier 2 support requests escalated from Tier 1.
  • Provide hands-on support for desktops, laptops, printers, mobile devices, and other peripherals.
  • Troubleshoot OS, application, and network-related issues (Windows/Mac environments).
  • Install, configure, and update software and hardware as required.
  • Support Microsoft 365 applications, Active Directory, and other enterprise tools.
  • Handle user account setups, password resets, and permission/access issues.
  • Collaborate with other IT teams or vendors to resolve complex incidents.
  • Document all support activities in the ticketing system and follow escalation procedures.

Requirements:

  • Proven experience in Tier 2 desktop or end-user support roles.
  • Strong knowledge of Windows 10/11, MS Office 365, and standard IT tools.
  • Familiarity with ITSM platforms like ServiceNow or similar.
  • Good understanding of networking basics (TCP/IP, DNS, DHCP).
  • Excellent communication and customer service skills.
  • Ability to work independently and manage multiple support requests.

Job Tags

Similar Jobs

Aramark

Kitchen Supervisor Job at Aramark

 ...personal safety, by conforming to all standards and regulations. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs. Benefits: Full Health Benefits, 401k*, Vacation/PTO, Holiday Pay,... 

Addus HomeCare

HCA Job at Addus HomeCare

Offering Daily Pay for select positions Addus HomeCare is hiring immediately for Home Care Aides. This rewarding, entry-level position provides consistent, flexible full-time/part-time hours to accommodate your personal needs while providing a great career with a growing...

New York State Executive Chamber

Assistant Secretary for Technology Job at New York State Executive Chamber

 ...Assistant Secretary for Technology State of New York Executive Chamber Salary: $155,000 - $165,000 Candidates can sit in either New York, NY or Albany, NY Job Description: The Assistant Secretary for Technology will report to the Deputy Secretary for... 

The Permanente Medical Group, Inc.

Anesthesiologist Job at The Permanente Medical Group, Inc.

 ...Anesthesiologist Opportunities with Kaiser Permanente in Northern & Central California Leading the future of health care Kaiser Permanente / The Permanente Medical Group The Permanente Medical Group, Inc. (TPMG - Kaiser Permanente Northern California) is one... 

Element Care

Van Driver Job at Element Care

 ...position with excellent benefits!The Driver is responsible for driving and transporting participants around the community and to medical...  ...operation of the van. Assists the Day Care Center Staff with local activities and other duties, as needed. Ability to pass a fit...