Job Description

I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking for a:

Customer Support Rep

Hybrid remote - Parma, Ohio

$18 per hour to $22 per hour

Monday-Friday, 11:30am to 8:00pm

Must live within 30 miles of Parma, Ohio

Summary

• Excellent communication skills

• Customer Service and low level technical support

• Hybrid remote, some work-from-home, some on-site at the office in Parma

• 2 weeks of PTO, medical, dental, vision, accident, critical illness, life, 401k match, college tuition benefit program

Responsibilities

• Receive or initiate contact with customers for low level technical support issues

• Follow knowledge base articles and standards to troubleshoot and resolve issues

• Escalate issues when necessary and advocate for urgency when needed

• Document customer info, triage steps, solution, or escalation notes

• Follow-up with customers to confirm that solutions are acceptable

• Monitor queues to ensure compliance with SLA requirements

• Provide highest level of responsiveness and service possible

Requirements

• Outstanding communication skills

• High level of emotional intelligence

• Must live within 30 miles of Parma, Ohio

• Work Monday-Friday, 11:30am to 8:00pm

• High level of empathy, care, and compassion

• Customer Service or Customer Support experience

• Ability to document customer issues quickly and courteously

• Team player mentality, flexible for shift changes or modifications

• Ability to focus with a high degree of accuracy and thoroughness

• Communicate via phone, instant messenger / chat, email, and ticket entries

• Bonus: experience with a ticketing software for customer support

• Must be able to work Mon-Fri, 11:30am to 8pm

• Must live within 30 miles of Parma, Ohio

Sean Zetts

440-447-0001

Riverside Recruiting

Sr. Recruiter & President

Sean.Zetts@RiversideRecruiting.com

customer care customer experience help desk helpdesk it support tech support coordinator information technology call center support center contact center support contract contractor

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