Job Description

Job Title: Case Manager II

Location: Oakland, CA

Job Type: Contract 1 month to 12 weeks (covering for a leave of absence)

Job Description:

A leading healthcare organization is seeking a dedicated and compassionate Case Manager II to join their interdisciplinary primary care team. This role is pivotal in providing services to patients with complex care needs, ensuring they receive comprehensive and patient-centered care.

Key Responsibilities:

• Conduct patient outreach and engagement through telephone and in-person visits at various locations, including homes, clinics, and community sites.
• Develop and implement patient-centered care plans, coordinating service referrals and delivery.
• Provide Enhanced Case Management (ECM) services, meeting clients in diverse settings such as hospitals, supportive housing sites, encampments, and shelters.
• Facilitate referrals for internal and external resources, assisting patients with applications and forms.
• Maintain a patient caseload, utilizing data registries and reports to manage and promote high-quality care.
• Offer health education and training to patients, focusing on harm reduction and disease risk-mitigation strategies.
• Assist patients in accessing public benefits and insurance, and provide general housing case management services.
• Participate in team meetings to coordinate care and support patient goals.
• Advocate on behalf of patients, helping them learn advocacy strategies for themselves.
• Provide crisis intervention and de-escalation support as needed.

Qualifications:

• High School diploma or GED.
• At least two years of progressively responsible work or volunteer experience in a community-based healthcare or social work setting, or one year of experience as a Case Manager I or equivalent position.
• Proficient in Microsoft Office applications and database management.
• Access to reliable transportation with a current license and insurance.

Preferred Qualifications:

• Bachelor’s Degree in Social Work, Health, or Human Services field.
• Lived experience of homelessness, incarceration, foster care, mental health services, substance use services, or addiction.
• Bilingual/Spanish is a plus.

Benefits:

• Competitive salary with excellent benefits, including medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits, ten paid holidays, Flexible Spending Accounts, and a 403(b) retirement savings plan.

COVID-19 Vaccine Policy:

In accordance with the organization's commitment to maintaining a safe workplace, all employees must receive COVID-19 vaccinations unless a reasonable medical or religious accommodation is approved.

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