The Business Support Associate is responsible for adding value to the organization by engaging with departments across the organization to assist them with project and process support. The role is expected to work collaboratively with employees across the organization and make connections with department leaders to identify expanded areas of support that the role can provide.
The Business Support Associate is also tasked with a variety of general office operations including front desk coverage, telephone operations, receiving and distributing mail/packages, and providing a high level of customer service to all employees and visitors. Administrative support related to word processing, copying, and filing in a professional, respectful, and friendly manner on a day-to-day basis is required.
Essential Functions
• Engages in support activities from departments across the organization on both a short and long-term basis.
• Actively engages in project solicitation processes to further support various departments.
• Welcomes visitors by greeting them, in person and on the telephone, answering or referring inquiries.
• Directs visitors by maintaining employee and department directories, providing instructions.
• Maintains security by following procedures, including logging visitors appropriately.
• Ships, receives, delivers, and processes mail and packages.
• Triages intake of work tickets for various departments including the facilities team.
• Performs scheduling to ensure all proper resources are reserved and available to encourage successful and productive meetings for departments across the organization.
• Communicates effectively with both internal and external stakeholders.
• Takes inventory, orders, and receives general office supplies.
• Performs minute-taking duties for an array of committees and working groups.
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.
• Performs research on various enterprise-wide projects as overseen by the department manager.
• Performs other related administrative duties and requests as assigned.
Job Requirements
Required:
• High school diploma or equivalent.
• Proficiency in Microsoft programs
• Ability to travel on a limited basis, if needed
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Preferred:
• Associate or bachelor’s degree
• At least 3 years of experience in the field or in a related area
• Property/Casualty insurance knowledge
• Project management experience
• Basic accounting/budgeting knowledge
Knowledge, Skills, Abilities:
• Self-starter; quick learner.
• Adapts to change; responds with a sense of urgency.
• Team oriented; creates positive working relationships.
• Ability to exercise good judgement.
• Excellent verbal and written communication and presentation skills.
• Enjoys working with people and is committed to service.
• Strong organizational skills and attention to detail.
Work environment & Physical Demands
• Inside climate-controlled office building
• Prolonged sitting and using a PC
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Department Overview
The Enterprise Support Team is designed to deliver high-touch administrative support to all departments with the goal of providing value added services that enable HAI Group’s mission, vision, and values to our customers. The department interacts with both external and internal customers and team members, ensuring that all service recipients receive exceptional customer service. Some tasks are owned and wholly operated by the department, such as managing incoming and outgoing mail, covering the main phone line, greeting visitors at the front desk, and managing office supply inventory. Those functions are intended to be completed in an efficient manner that allow the department to focus on its short and long-term support of other departments, alleviating the capacity of other departments as it relates to their administrative needs. The team also serves a role in ensuring administrative support is provided to the Executive Management Team, fielding both regular support and ad hoc requests, daily.
Company Overview
HAI Group® , is the nation’s leading property-casualty insurance company founded by and dedicated to affordable housing organizations. While we are recognized as a pioneer of affordable housing insurance programs, insurance is not our only strength. We protect, preserve, and promote the sustainability of affordable housing with an array of products and services that support the challenges housing organizations face. Besides insurance, we offer risk management services, online training, and consulting services used by more than 1,500 housing organizations nationwide. Headquartered in Cheshire, Connecticut, HAI Group® was recognized as a Top Workplace in 2020, 2021, 2022, 2023 and 2024.
Cultural Objective
HAI Group contributes to a culture that creates a safe and healthy working environment and a space of inclusiveness and belonging for all by: exceeding our customers’ expectations, working collaboratively across the organization, embracing diversity, and demonstrating mutual respect and empathy.
HAI Group Benefits and Perks
• Bonus program eligibility
• Annual merit program
• Outstanding 401(k) program and non-elective contribution
• Flexible work schedules
• Generous paid time off, paid volunteer days and paid holidays
• Medical, vision and dental Insurance
• Company paid life, AD&D, short-term disability, and long-term disability coverage
• HSA, FSA and dependent care options
• On-Site wellness: Full gym and locker rooms, wellness initiatives, outdoor basketball and tennis court, picnic pavilion area
• Tuition reimbursement and loan repayment
• Professional development
• Community outreach
HAI Group is an Equal Opportunity Employer.
No agency submissions please. Resumes submitted to any HAI Group employee without a current, signed and valid contract in place with the HAI Group Recruiting team for this position will become the property of HAI Group and no agency fees will be paid.
[1] HAI Group® is a marketing name used to refer to insurers, a producer, and related service providers affiliated through a common mission, management, and governance. Property-casualty insurance and related services are written or provided by Housing Authority Risk Retention Group, Inc.; Housing Authority Property Insurance, A Mutual Company; Housing Enterprise Insurance Company, Inc.; Housing Specialty Insurance Company, Inc.; Innovative Housing Insurance Company Inc.; Housing Investment Group, Inc.; and Housing Insurance Services, Inc. (DBA Housing Insurance Agency Services, Inc. in NY and MI).
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