Automotive Scheduling Executive Job at Infinity, Cedar Rapids, IA

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  • Infinity
  • Cedar Rapids, IA

Job Description

:

We are seeking a compassionate, adaptable, and detail-oriented Account Executive (AE) to join our outbound customer service team. This role is ideal for individuals who excel in fast-paced environments, are skilled communicators, and are passionate about helping people. As an AE, you’ll handle outbound appointment setting and customer interactions with empathy and professionalism, using your problem-solving skills and technical proficiency to create a seamless experience for every customer. 

Requirements:

Responsibilities:

  • Conduct outbound calls to schedule appointments with current and prospective customers.
  • Use prepared scripts as a guide while personalizing conversations based on customer needs.
  • Customer-First Attitude: Dedicated to resolving issues and delivering a positive customer experience.
  • Excel in a fast-paced environment, handling multiple tasks efficiently.
  • Reach out to existing dealership customers regarding service and maintenance reminders.
  • Contact customers to assess their needs and determine the best-fit solutions.
  • Document all customer interactions thoroughly and accurately.
  • Perform additional related duties as assigned.

Required Skills/Abilities:

  • A competitive drive to be THE BEST!
  • Excellent communication skills—both speaking and active listening.
  • Ability to build rapport on the phone.
  • Willingness to accept feedback and be coached.
  • Intermediate to advanced computer skills.
  • Strong verbal and written communication skills
  • Ideal candidates will thrive on working in a fast-paced environment.?
  • Knowledge of, or ability to learn, product, service, or area of customer service specialization.
  • Detail-Oriented: Ensures accurate documentation, real-time communication, and consistent follow-through.
  • Manage multiple systems and conversations simultaneously.

Education and Experience:

  • High School Diploma or equivalent preferred.
  • Previous experience in customer service, dispatch, or technical support required
  • Must be comfortable in a fast-paced, high-volume environment

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Ability to lift, up to 10 pounds, if necessary.

Compensation details: 14-14 Hourly Wage

PI0a8ae791e411-30492-38518947

Job Tags

Hourly pay,

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