Air/Ocean Freight Operations Specialist_Mandarin Fluency Job at JUSDA Supply Chain North America, Houston, TX

TzlIWHlacUVlQ3pIQXFSaHdsRFVYRWhSUVE9PQ==
  • JUSDA Supply Chain North America
  • Houston, TX

Job Description

Step into a world of opportunity with JUSDA as a Specialist in Air/Ocean Freight Operations. In this role, you’ll collaborate closely with our global branches, navigating challenges that require agility, problem-solving, and a deep understanding of air and ocean freight. This position is tailored for someone who thrives in a dynamic environment and is excited by the complexities of international logistics.

Key Responsibilities

Client and Order Management:

  • Serve as the primary point of contact for assigned accounts, handling order processing, claims, and troubleshooting to ensure top-notch service.
  • Provide proactive updates and order confirmations to customers, working closely with logistics and warehouse teams to resolve any issues.
  • Coordinate air and ocean shipments, including booking, tracking, and ensuring documentation compliance.

Collaborative Operations:

  • Partner with overseas branches and local teams to optimize shipment flow and meet client expectations.
  • Compile and share detailed reports (daily, weekly, monthly) for stakeholders, providing valuable insights into operational performance.
  • Investigate and resolve billing disputes in collaboration with cross-functional teams, ensuring accurate and timely resolutions.
  • Participate in continuous improvement initiatives, sharing best practices and refining processes to enhance overall service quality.

Team Support and Development:

  • Lead and facilitate operational meetings to align team efforts and ensure everyone is up-to-date.
  • Maintain certifications, such as Certificate Export Specialist (CES) and IATA Dangerous Goods Regulations (DGR), to support ongoing operational needs.
  • Act as a liaison with domestic and international agents, fostering smooth cross-border operations and solidifying partnerships.
  • Collaborate with Sales, Procurement, and Finance to ensure service excellence and deliver value-added solutions.

Qualifications and Skills

Required:

  • Experience: 5+ years in international logistics or freight forwarding, with hands-on air and ocean freight expertise.
  • Education: Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field (preferred).
  • Customer-Centric Skills: Exceptional communication skills with a focus on relationship-building.
  • Problem Solving: Strong analytical skills and a proactive approach to resolving operational challenges.
  • Technical Proficiency: Familiar with CargoWise and MS Office Suite.
  • Adaptability: Capable of thriving in a fast-paced, dynamic environment.

If you’re seeking a role that combines challenge, international collaboration, and a commitment to excellence, JUSDA is the place for you! Apply today to join our team and shape the future of logistics.

Job Tags

Local area,

Similar Jobs

KTM BUILDERS, LLC

Site Equipment / Operators needed for Commercial Projects Job at KTM BUILDERS, LLC

 ...hours of Chattanooga Tn and at times, you will be in charge of all site operations while you are on a project. We are looking for 5 good operators for immediate hire. Thank you. You must have a valid drivers license and be able to pass a drug screen, if requested.... 

Insight Global

Customer Service Representative Job at Insight Global

 ...Service Representative Location: On Site in Austin, TX, 78759$19-$20 Hourly Based On Experience Looking to HIRE RIGHT AWAY!! Shifts:...  ...location. They will be servicing anywhere from 1-2 clients per hour and helping to create new shipment logs/labels. They will be... 

AdeIphi MedicaI Staffing

Pediatric Orthopedic Surgeon #84435 Job at AdeIphi MedicaI Staffing

 ...Job Quick Facts: Specialty: Pediatric Orthopedic Surgery Job Type: Locum Tenens Facility Location: El Paso, TX Service Setting: Inpatient Reason For Coverage: Supplemental Coverage Period: Oct 1 - Dec 31, 2025 Coverage Type: Call only Call... 

Westman Atelier

Freelance Makeup Artist - Raleigh/Durham, NC Job at Westman Atelier

About Westman Atelier A new standard of clean luxury. Founded by world-renowned editorial makeup artist Gucci Westman, Westman Atelier is a curated edit of skin-loving, performance-first makeup that is always effortless, never overdone. A mother, makeup artist, and ...

University of Alaska Fairbanks

Esports Student Assistant Job at University of Alaska Fairbanks

 ...The Center for Student Engagement is hiring two Esports Student Assistants to support the Alaska Esports Center and Program. This is an excellent opportunity for students passionate about gaming to gain hands-on experience in program development, event planning, and team...