REQUIREMENTS: ROLE AND RESPONSIBILITIES
• Receive and resolve inbound telephone calls
• Create and dispatch new service request orders
• Coordination of technician schedules
• Prepare service documents for centralized billing department
• Critical and special account follow up to ensure completion and customer satisfaction
• Respond to customer requests regarding pricing, order changes, payments, cancellations and invoice adjustments
• Review and resolution of open work orders
• Assist in inventory management and warehouse functions
• The use of proper telephone etiquette and customer service skills a must to ensure customer satisfaction.
• Preserve a team atmosphere by using respect and courtesy in all contact with fellow team members.
• Maintain a professional and friendly manner at all times with walk in counter customers, inbound telephone customers, Franchise Owners, technicians, field offices, team members and management.
• Other duties as required
• Accept and process customer credit card payments
QUALIFICATIONS AND EDUCATION REQUIREMENTS
• Call Center \ Customer Service experience
• Excellent organizational skills and attention to detail
PREFERRED SKILLS
• Ability to type 50 WPM or higher
• Candidate must be proficient in excel and Microsoft office.
• Candidate must be capable of working in a busy and fast paced environment without difficulty
• Candidate must be capable of working without supervision during unattended shifts
• Solid time management skills and the ability to prioritize is a must
• Candidate must be an effective team participant willing to support team players, management team and other departments
• Excellent communication skills a must
• Ability to meet goals and work independently upon completion of training
ADDITIONAL NOTES
FireMaster is a leading Fire Suppression Service provider in the United States and a division of Johnson Controls. We are looking for energetic candidates to join our team.
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